If you did not get the PIN, please do the following:. If the Transaction PIN still doesn't appear, please contact us at If an order got canceled by the customer, then there will be no transactions, including the deduction of the GoPay balance from the Driver in the absence of an OTP code exchange between your party and the Driver.
If the order status stated that the order was canceled by the Driver, this order will be repeated and will automatically be given to another Driver. What if I want to offer a replacement menu if the ordered menu is not available through GoBiz? You can contact the customer or Driver with the information listed on the order detail to offer a replacement menu if the ordered menu is not available. However, to avoid this, you can set the availability status of the menu item in the Ketersediaan Menu feature of the application.
If a certain menu is not available, please change the status of the menu item to off and reactivate when the menu is available. If you want to confirm an incoming order, you can see the order information and the Driver responsible for the order in the Pesanan feature on the application. Orders that are still in progress means that the Driver will come to pick up the orders.
How do I read the order list on the 'Pesanan' feature via GoBiz? You can read your order list on the Pesanan feature located on the application menu bar at the bottom of your screen.
Click on the order to see the detail of the order, such as:. What if I forget and want to change the telephone number that I have registered for GoBiz? If you forget the telephone number that you have registered, please contact the GoFood team. We will first carry out the verification process before proceeding to replace your telephone number. E-mail: gofoodpartners go-jek. How do I view and change the GPS position of my restaurant in the application? GoPay Wallet that is located in your application serves as your digital or e-wallet to receive your daily payments.
Each successful transaction will enter your GoPay Wallet and will be sent to your registered bank account. By system, to maintain order validity, the order will be canceled automatically if you reject the order for more than 3 three times.
If you still have incoming orders from GoFood but those orders did not appear on your order inbox on GoBiz, please do the following:. You can easily change the status of your restaurant to open or close just by sliding the Status Restoran di GoFood. What should I do if there is a problem with the application display?
In addition to managing orders, you can also see the details of the transactions you have received on the Pembayaran payment page. You can also activate or deactivate your menu items if the item is not available or is out-of-stock by using the Pengaturan Menu menu management feature on the Menu page. In addition, you can also change the status of your restaurant on GoFood from Buka open to Tutup close by sliding the green button to gray, and vice versa.
You can also set your restaurant's operating hours by selecting the Jam Operasional feature and clicking Ubah change according to the days. How do I check and change the telephone number registered on GoBiz?
To enter your GoBiz application, you will need to use the registered phone number. Therefore, please make sure that the phone number you enter on the GoBiz application is in accordance with the number that you have registered.
If the mobile number that you have previously registered on your GoBiz account is lost, please contact your service provider to get your mobile number back. Then, you can re-enter your GoBiz account with the same registered mobile number. If you have problems contacting your cellular provider, you can temporarily close your restaurant until your account is reactivated, or if you want to change your registered GoBiz phone number, contact us via e-mail at gofoodpartners go-jek.
When the Driver comes to your Outlet to take and pick up orders, the Driver will enter the order price in the application. During this time, you will get a PIN or code to validate the transaction.
If the transaction nominal that has been entered by the Driver matches the order price and the name of the Driver is also correct :. If the nominal value of the transaction that the Driver has entered does not match the order price:. Make sure your mobile always has enough battery and the internet connection is active during your operational hours.
If the mobile phone is inactive, the current order cannot be processed and the Driver cannot complete the order.
Why did the order disappear after I declined 3 three times when validating orders with GoBiz? If you reject an order for more than 3 three times when validating an order with GoBiz, the order will be automatically canceled. On the order validation page, you will find 2 two choices, to press OK this means the price of the order entered by the Driver and the name of the Driver are correct , and TOLAK reject.
If you reject the order 3 three times, the order will be canceled automatically. Why were the menu changes I previously made using GoBiz not applied? If you have made a change to your menu detail using GoBiz be reverted back to your previous setting, this indicates that there is a part of your menu detail that is not in accordance with GoFood's menu guideline.
You are not allowed to use images that do not show your menu item, such as restaurant logo, photo of your outlet, photo of a person, etc. We encourage you to use your best menu item image as the main photo for your restaurant. The GoBiz team has the right to replace your banner photo if it does not meet this regulation.
Want to grow your culinary business and make it more popular? Come and register yourself to become a GoFood Partner! The registration process will not take more than 2 two days. Simply download the GoBiz app, click on Daftar GoFood GoFood registration , fill in your business data, and when everything has been approved by our team, your restaurant will be activated right there and then for you to start running your online business!
It's quite simple! The order validation code or PIN functions as a code to validate orders and prevent order price input errors paid by Drivers. Make sure to provide the validation PIN only if the Driver has entered the price as stated on your receipt for accuracy. If you click on an order, you will be able to see the order details, consisting of:. What should I do if there is a problem with the application feature?
If the feature is still not functioning well, please contact us via e-mail at gofoodpartners go-jek. How do I change my restaurant's operational hours using GoBiz? Slide the switch to the right to green to activate your menu if it's available again.
Simply slide the green button to gray, or vice versa, you can close or open your restaurant on GoFood. This feature aims to help you if there are any urgent situations that would require you to close or open your restaurant outside of your operational schedule that you have set. You can see order details by clicking on the order on the order list under the Pesanan menu.
Order details, including:. If you do not receive any payment from GoBiz under the following conditions:. Example: You have a transaction for 1 one week, but there is 1 one payment on a certain day that you missed or haven't received. Example: You have a total transaction for 3 three weeks in December, but you only have only received 2 two weeks of payment, while the remaining 1 one week has not been received.
Immediately send the report to the GoFood team by e-mail at gofoodpartners go-jek. If you want to change the bank or account number registered for your GoBiz, please contact us via e-mail at gofoodpartners go-jek. If the owner's name on the old account is different from the owner's name on the new account, please add other supporting documents as follows:. In order to provide the best services and for your transaction convenience as a GoBiz Partner, we have established GoBiz service standard operating procedures, consisting of.
What are the Terms and Conditions for changing menu photos using GoBiz? Therefore, please make sure to put up photos for all your menu items and make sure that they meet the following criteria:. The main photo of your outlet is the photo displayed at the very top of your restaurant page. Make sure you display your restaurant's best menu in this section.
SKU image is the picture for each of your menu items. Make sure the images you put up look neat, attractive, and tempting to help persuade customers to make purchases at your restaurant. You can only select up to 3 three categories for your restaurant. The categories you choose must describe is related to what you are selling on GoFood. What if I want to find a specific transaction report?
What if the order is canceled by the customer on GoBiz? How to open or close my restaurant on GoFood using GoBiz? Why did my orders get canceled automatically on GoBiz? How do I move menu items to other categories using GoBiz?
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